Support Center

Wavestore is well known for its leading levels of support.

Customers and Partners benefit from fantastic technical support direct from our in-house experts when it's needed most.

Our Certified and Enterprise level partners benefit from this further through having dedicated account management and priority access to our technical and pre-sales support teams, helping you to win more business and maintain excellent customer relationships.

Our Support

Powerful video solutions and fully featured software isn't our only offering. Wavestore boasts a strong global network of partners, integrators, installers and end-users who rely upon our technology for commercial success and real-world security.

Customers and Partners benefit from fantastic technical support direct from our in-house experts when it's needed most.

Remote access

You might be asked to connect to Team Viewer to provide the Wavestore team with remote access.

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Version 5 support

Wavestore V5 which was first released in June 2011, was last updated in January 2019. With the release of V6 in 2016, we reduced and eventually halted development on V5. For this reason, we advise that no new installations should be deployed using V5 after the end of December 2020, with only major bug fixes and critical security updates taking place for the remainder of the year.

We are committed to supporting our customers using V5, and will continue providing technical support and channel licences until the end of December 2023. To assist with transitions into V6, our WaveView client can seamlessly view cameras and play back recordings on both V5 and V6 servers.

If you would like to know more about the many new features and capabilities provided by upgrading to Version 6, or to obtain a competitively-priced quotation for doing so, please contact your supplier or email us at

Support over festive season 2022

Wavestore Support Team response to queries will be limited during the festive season 2022, being back to normal answering all queries from Tuesday 3th January 2023. The Support Team will not be taking any requests on the following dates:

  • 26th Dec, 2022
  • 27th Dec, 2022
  • 2nd Jan, 2023

If you have an emergency support query, please submit a ticket down below and the team will answer your query as soon as it becomes available.

How to Raise a Ticket

Log a support incident with our automatic ticketing system, and we'll get back to you as soon as possible. If your problem is critical, we'll jump on it right away.

By clicking submit ticket button below, you consent to allow Wavestore Global Ltd to store and process the personal information submitted above to provide you the support requested.

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